Methods and practice situations.
A new situation to play every month, and content to help you handle critical conversations better.
Setting things straight with a senior employee who no longer follows team rules
You're talking to: Adrien, a senior employee with excellent results.
Addressing an employee who plays down her delays
You're talking to: Nathalie, an experienced project manager.
Announcing that a promotion has been turned down
You're talking to: Inès, a committed employee who is expecting a promotion.
Defusing a conflict between departments
You're talking to: Michel, head of a neighbouring department.
Responding to a disputed performance review
You're talking to: Claire, an employee who disputes her review.
The cost of an avoided conversation
70% of employees avoid certain difficult conversations. That silence has a cost, in time as well as in trust.
Repetition, the key to management feedback
What our workshops show: confidence comes from practice, not theory.
Setting things straight without damaging the relationship
Facts, Effects, Emotion, Request, Action: the FEEDA method applied to a corrective conversation.
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