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Legal · Practicio app

App privacy policy

Last updated: 18/03/2025

This policy applies to users of the Practicio app. For data collected on this website (forms, newsletter, cookies), see the website privacy policy.

Welcome to Practicio. This privacy policy explains how we collect, use and protect your personal data. We are committed to respecting your privacy and to giving you all the information you need in a clear and accessible way.

1. Collection of your personal data

1.1 Identification data

  • Email address
  • First and last name
  • User ID
  • Employer
  • IP address

1.2 Activity data

  • Session start and end date and time
  • Actions and paths during your use
  • Text transcripts of your interactions
  • Voice recordings of your contributions
  • Technical data (internet speed measurement, operating system, etc.)

1.3 Feedback data

We also collect the information you share with us in comment areas and when you rate the app.

1.4 Support tool data

If you contact us through our support tool (Zendesk), we collect your first name, last name and email address, as well as the information you send us.

2. Use of your data

Your data is processed to offer you a personalised experience and to continuously improve Practicio. In practice, we use your information to:

  • Give you access to the app and track your progress
  • Personalise your experience according to your preferences
  • Analyse how the app is used in order to improve it
  • Maintain and secure our services
  • Provide you with the most effective support possible
  • Where applicable, provide anonymised reporting to your training department

The processing of your data is based on your explicit consent or, depending on the case, on our legitimate interest.

3. Sharing and transfer of your data

To provide you with a complete service, we may share your data with trusted third parties, including:

  • Hosting and maintenance providers (Amazon Web Services, Microsoft Azure, etc.)
  • Sub-processors for technical support and the support tool (Zendesk, Retool, Sentry)
  • Other partners in connection with legal or reporting obligations

Where data is transferred outside the European Economic Area, we ensure that such transfers are governed by strict legal safeguards.

4. Retention of your data

Your data is kept for as long as necessary to achieve the purposes for which it was collected:

  • Identification data: for the lifetime of your account, plus 3 months after it is closed.
  • Activity data: for the lifetime of your account, then a further 3 months before anonymisation.
  • Feedback and support data: kept indefinitely and deleted on request.

5. Security of your data

We implement technical and organisational measures to protect your data against unauthorised access or modification. Our servers, located in France, benefit from a high level of security, including data encryption and the use of secure protocols.

However, due to the nature of the internet, no data transmission can be guaranteed to be completely secure.

6. Your rights

You have several rights regarding your personal data, including:

  • The right to access your data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (subject to our legal obligations)
  • The right to restrict the processing of your data
  • The right to object to certain processing
  • The right to data portability

To exercise any of these rights, please contact us at: support@practicio.fr.

7. Changes to this policy

We reserve the right to update this privacy policy to reflect changes in our practices or in legislation. If significant changes are made, you will be informed directly through the app.

Contact

If you have any questions or concerns about this privacy policy or the processing of your data, please contact us at: contact@practicio.fr.